We want you to be completely satisfied with your purchase, and if something isn’t right, we’re here to assist! Below are the key details of our return policy:

Return Period: You have 14 days from the date of receipt to return your item, provided it is in its original condition and packaging. Unfortunately, we are unable to accept returns beyond this period.

Shipping Responsibility: Return shipping costs are your responsibility. Please ensure the item is securely packaged and in the same condition as when it arrived. Any damage or loss during return shipping will be your responsibility.

Restocking Fee: A 7% restocking fee applies to cover costs, as returned packaging cannot be reused. You will be refunded the full amount minus the restocking fee and any shipping costs you initially paid.

Return Conditions: Items must be unused and in their original packaging to qualify for a return. Used, damaged, or non-compliant items cannot be accepted.

Refunds & Returns for Faulty Products: We strive to provide high-quality products, but if you receive an item that is faulty, damaged, or defective, you can return the product within 30 days of receiving it for a full refund or exchange.

Please provide proof of purchase and details of the defect when submitting your request:

• A clear description of the issue.
• Photos of the damaged or defective item.
• Your order number.

We’ll guide you through the process and ensure a smooth resolution. If you return a damaged or defective product, we will cover the return shipping costs.

To initiate a return, please contact us via the website’s contact form. We will provide instructions and assist you through the process. Once we receive and inspect the returned item, we will process your refund promptly via your original payment method.

If you have any questions, feel free to reach out; bambam.amsterdam020@gmail.com —we’re happy to help!